Report Overview

VMware received excellent scores in 4 use cases in the 2020 Gartner Critical Capabilities for WAN Edge Infrastructure report.

VMware is in the top positions for the following use cases​:


  • Cloud-First WAN (4.04/5.0)
  • Large Global WAN (4.18/5.0)
  • Small Footprint Retail WAN (4.14/5.0)
  • Small/Midsize Enterprise/Regional WAN (4.07/5.0)

VMware SD-WAN was developed to be cloud-first and our tagline for the last six years has been “The Cloud is the Network.” VMware lives and breathes this philosophy in our development and it shows in the solution that thousands of customers enjoy today. VMware has proudly deployed SD-WAN across many organizations that have 10,000+ sites. Not only is the solution visionary, but it is also robust and scalable. For customers planning to grow their network, VMware will be right there with them, every step of the way. ​

Retail has always been a perfect fit for SD-WAN given its need to connect many branches, headquarters, cloud ERP systems, always-on transaction availability, and more. Our solution offers PCI DSS compliance, so small or large retail organizations are set from day one.

"VMware’s rankings are driven by its excellent scores in scalability, cloud features, SD-WAN features, operational features, small platform flexibility and deployment flexibility capabilities," wrote Gartner.

Supporting VMware’s performance in the report is its continued commitment to investing in and delivering solutions that align with customer needs. This is reflected in the VMware SASE Platform™ which converges cloud networking and cloud security to deliver flexibility, agility, security, and scale for enterprise of all sizes.


Read the report to learn more!



The Vision for the Future

We believe that work is no longer just one place. Employees must be able to work from the office—wherever that may be—work from home, and work from anywhere. And they should also have access and quality of experience anytime. At VMware, we have always been focused on both customer concerns, such as an inconsistent user experience while working remotely, as well as IT Ops concerns, such as difficulty bringing up and managing the growing number of remote sites. COVID-19 and the move to work from home have only exacerbated these concerns and expanded the number of sites in a network.

Our SD-WAN solution addresses these challenges whether they stem from legacy architectures or a dramatically altered business environment. VMware SD-WAN delivers more than just network improvements. We have invested and continue to invest in our vision for the future.

Executing on Our Vision

Thousands of customers around the world have chosen VMware because of our product capabilities, ease of deployment and management, and our ability to deliver dramatically improved network and application performance. We have been recognized and selected in competitive situations for the following reasons:

  • Superior application performance, especially of real time applications like voice or UCaaS
  • Better visibility/control to manage even large complex networks from a single pane of glassGateway service provides a lower TCO, speed deployment time, and better SaaS/Cloud application access experience
  • Integrated, stateful firewall provides perimeter security
  • Better resiliency to compensate for bandwidth limitations
  • Reduction in downtime through redundant links
  • Dynamic Multipath Optimization™ (DMPO) technology that helps choose the optimal network path and implements on demand remediation if required, even on a single link
  • Seamless cloud on-ramp to Azure, AWS, Google Cloud Platform and Alibaba

Citations and Disclaimers


Gartner Critical Capabilities for WAN Edge Infrastructure, Jonathan Forest, Andrew Lerner, Naresh Singh, September 30, 2020.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.