VMware SD-WAN Edge 3X00

Model Number: Edge 3X00

Part Numbers: Edge 3400, Edge 3800, Edge 3810

The SD-WAN Edge 3X00 series includes the following:

  • 6 Gigabit Ethernet connections
  • LAN/WAN configurable, up to 8 SFP+ WAN connections (10Gb), Edge 3810 has 8 SFP+ ports

The sections below provide a complete description of the SD-WAN Edge 3X00.

Prior to activating the Edge:

  • The ports marked GE1 and GE2 are configured to provide a DHCP server and are recommended for LAN connectivity.
  • Any of the ports marked GE3-GE6 or SFP1-4 (SFP1-8 in case of Edge 3810) can be connected to an available Internet connection.

Activation Steps

Step 1: Connect the Power

Connect each of the power supply modules to the separate AC circuits. These power modules are 1+1 redundant power supplies.

Step 2: Connect to the Internet

Connect one of the default WAN ports (GE3-6 or SFP1-4 or SFP1-8 in case of Edge 3810) to an available Internet connection. NOTE: SFP modules are not included. https://kb.vmware.com/s/article/79270

Step 3: Follow Email Instructions

If you received an email from your IT administrator, follow the instructions in the email to complete the Edge activation.

Step 4: Connect Local Devices

Connect local devices such as computers and switches to either of the ports labeled GE1 or GE2.

NOTE: The RJ45 ports on the left side of the box are for console/admin access only.

Back Panel and Front Panel

The image below represents the back panel and side connections of the SD-WAN Edge 3X00.

Setting Up a Power and Data Interfaces

  1. Power Connections - The power supplies are 1+1 redundant; they should be connected to separate circuits
    • AC Input: 100 - 240V, 50-60Hz
  2. Default LAN Connections - The ports marked GE1, GE2, are default LAN connections.
  3. Default WAN Connections - The ports marked GE3-6 or SFP1-4 (additionally SFP5-8 for Edge 3810) are default WAN connections.
  4. Service ports - Do NOT use the 4 RJ45 ports on the left side of the box; these are maintenance ports.

System LEDs

There are several system related status LEDs on the front, left of the SD-WAN Edge as shown in the image below.

The Edge 3X00 appliance has the following back and side panel connections:

  1. Power LED 
    • Off —System is off or in Standby mode. 
    • Solid Green – Normal operation. 
    • Solid Yellow – POST is in process. 
    • Flashing Yellow – Power supply failed. 
  2. Primary Unit Indicator LED (FOR FUTURE USE) 
    • Solid Green – The system is in stand-alone mode. 
    • Off – System is in Standby mode. 
  3. System Status/Health LED (FOR FUTURE USE) 
    • Off – System is off or in Standby mode.
    • Solid Green – Normal operation. 
    • Flashing Green – System is booting. 
    • Solid Yellow (amber) – Critical system error or the CPU is powered off. 
    • Flashing Yellow – Noncritical system error, fan failure, or power supply failure. 
  4. Locator LED/System Beacon (FOR FUTURE USE) 
    • Off – Locator function is disabled. 
    • Flashing Blue with 1 Second On and 1 Second Off – Locator function is enabled. 
    • Flashing Blue with 2 Seconds On and 1 Second Off – System is in Standby mode. (FUNCTIONAL) 
  5. Temperature Status LED (FOR FUTURE USE) 
    • Off – System is off or in Standby mode. 
    • Solid Green – Temperature is normal. 
    • Solid Yellow – Temperature is at the limit. 
    • Flashing Yellow – Temperature is over the limit. 
    • Off – System is off or in Standby mode. 
    • Solid Green – Normal operation; fan is powered and running at the expected RPM. 
    • Solid Yellow – Fan failed. 
  7. PSU LED (located on the power supply itself, part of the handle) – Not shown in the image above. 
    • Off – No power 
    • Solid Green – Normal operation or Standby mode. 
    • Solid Yellow – A power supply critical event causing a shutdown. 
    • Flashing Yellow – PSU warning event, power continues to operate.

The SD-WAN Edge can be configured as a stand-alone appliance or paired with a similar appliance in a High Availability configuration. See the High-Availability section in the VMware SD-WAN Orchestrator online help documentation for more information.

User Interface

The 3X00 SD-WAN Edge user interface (UI) can be accessed at http://edge.velocloud.net, or at the IP address The SD-WAN Edge UI includes local web pages (Overview, Properties, and Reset Settings) that provide troubleshooting functions and information about the interfaces.

The UI should only be used for initial configuration and troubleshooting when the Internet is not available. Do not use the Edge UI during normal operations as information and configurations are available in the SD-WAN Orchestrator. By default, LAN access to this interface will be blocked once the SD-WAN Edge is activated.


The Overview page provides the status of the Routed Interfaces (WAN) and Switched Interfaces (LAN) connections. The top half of the screen displays a diagram of the Edge. If connections are active, green indicator lights will display on the hardware diagram. On the Overview page, next to the Edge image are two buttons, Overview and Details. Click the Details button to display WAN and LAN connection status information.

Also, on the Overview page, underneath the Edge diagram, the status of the WAN and LAN connections display. In this area, the display can be changed from Connected, Both, or Unconnected by clicking the respective buttons.

If you click a WAN connection, a Properties page for that connection opens. (See the WAN Interface Properties section for more information).


Also, from the Overview page, you can download a diagnostic bundle. (Click the Download Diagnostic Bundle button), and you can open the Reset Settings page by clicking the Reset Settings button.

WAN Interface Properties

If you click a WAN connection from the Overview page (such as GE3 in this example), a Properties page for that connection displays (see image below).

From the Properties page, you can view status information and make changes to the connection's properties. For example, you can specify a static IP address for the interface or select a PPPoE for the connection. However, it is recommended that you enter static and PPPoE values using the Edge Settings override on the Orchestrator. When you finish making changes to the properties, click the Save Changes button. To return to the previous screen, click the << Return button.

Reset Settings

The Reset Settings page has the following buttons to initiate the functions described below:


  • Identify - Flashes the SD-WAN Edge lights for 30 seconds to help you locate the SD-WAN Edge.
  • Restart Service - Restarts the VMware SD-WAN service.
  • Reboots Service - Initiates a reboot of the SD-WAN Edge. When the service light illuminates again, the Edge has completed the reboot process.
  • Reset Configuration - Returns the appliance to an inactivated state. The cloud services are turned off, the Edge is no longer associated with a cloud managed configuration, and the initial default configuration is applied.
  • Hard Reset - Deactivates the appliance, restores default configuration and restores the original software version.