The client is a bookseller with three brick-and-mortar stores and a distribution center. Voice is mission critical for the client. The client believes MPLS-based network represents unacceptable outage risk with respect to their centralized phone system.
The client is a popular bookseller with a loyal clientele. The client believes every phone call represents revenue, as customers typically contact a bookstore to see if a title is in stock. They had been relying on a centralized phone system that is located in a Chicago data center. Each of the client’s sites connected to the phone system, as well as its distribution center, through a 1.5 meg MPLS line. The client wanted to eliminate the risk of losing an MPLS circuit that would shut down voice access to every store, as well as access to applications housed in the distribution center.
CBTS recommended the client move from its centralized phone system to a cloud-based Unified Communications as a Service solution that reaches multiple routes. The answer was CBTS Hosted UC.
To support this voice application, the client moved to a combined solution: VMware SD-WAN™, which eliminated the need for MPLS and increased bandwidth at every location from 1.5 Mbps to a minimum of 50 Mbps.
Employees Deployed on the Project
CBTS resources included an account manager, solutions design engineer, service delivery manager, and SD-WAN/Network as a Service/Hosted UC implementation team.
Hosted UC from CBTS, VMware SD-WAN provide the client with a reliable phone network across all locations, increased bandwidth at a lower cost compared to MPLS, and dependable connectivity to its distribution center.
The client’s IT staff now has a single pane of glass view into the network, and access to CBTS technicians 24x7x365.
Customer Case Study (PDF)
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